FAQs

You can order a EIOTCLUB SIM kit at eiotclub.com. We don't offer our SIMs at retail outlets, yet.

You can keep your existing number, this sim kit only support wireless service data. Not support talk & text.

Any unlocked device that has a SIM card slot will most likely work with EIOTCLUB. Between our two networks, we support a wide variety of mobile phones, tablets, PCs, watches, pet trackers, security cameras, trail and game cameras for hunting, 4G routers, GPS devices, car locators and more.

Activating your SIM card is straightforward and only takes a few minutes. Just plug in your device and it can be used WITHOUT activation.And then, insert the EIOTCLUB SIM card into your device and restart it. That's it! If you need help along the way, you can reach us right away on any page via the FAQ button in the bottom right corner.

There are a few easy ways to check if EIOTCLUB is the perfect fit for you:
1.Check the coverage map to verify the service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available. When you intend to travel out from your regular location, consult the coverage map again to check for service in the areas to which you will travel.
2.If you are bringing your own phone, make sure your device is compatible with EIOTCLUB. It must be GSM, VoLTE, use our Bring Your Own Phone checker to confirm.
3.If you are bringing your own phone, make sure your device is unlocked.

Our SIM cards are triple pre-cut, standard, micro, and nano sized. Punch out the size you need for your wireless device.

A SIM card, short for Subscriber Identity Module, is a small electronic chip used in mobile devices to identify and authenticate the user on a cellular network.

If you are interested in purchasing EIOTCLUB SIM cards in bulk, please submit a request through our EMAIL and a representative will be in touch ASAP.

Yes, you can. You can also use a SIM card from an alternative wireless provider in each slot. This will not affect your EIOTCLUB service.

We have many plans with different prices and that’s because all of our plans come with different sizes of data. Also, each of our plans come with a different duration from 30 days, 180 days, a full year. If you are not sure which plan is best for you, we suggest you start with the plan you feel most comfortable with to get familiar with our service. You can always upgrade your EIOTCLUB plan at any time for no additional service charges. You will only be responsible for plan price adjustment.

Each data plan has data limit and expiration date limit. For example: 24GB-360days. This data plan has 24GB which can last for 360 days. If the 24GB data was used up before the 360 days expire date, the data plan will expire. Or if the data has not been used up but the 360 days are up, the data plan will also expire..

Coverage

We supports operators(AT&T & T-mobile &Verizon )in the United States, and support 30 countries networks in Europe, so you can stream at remarkable speeds no matter where you are (in the US). You could contact our 24/7 customer support for more details.

Both of our networks can provide 4G LTE connectivity to your device, as long as your device is 4G LTE compatible and there is coverage in your area. If you're not sure about your device you reach out to us 24/7 and we'll be able to find out if your device is compatible.

We offer international roaming coverage at this time. Please contact us: info@eiotclub.com

Common Issues

Try powering your devices off, waiting 30 seconds, then powering back on again. If that doesn't help, try moving around or step outside for a bit to help your device regain signal. Click here to chat with our support team if you continue to face issues.

Step1: click https://sim.eiotclub.com/eshop/
Step 2: Enter SIM card ICCID number
Step 3: Choose the plan you want
Step 4: check the “Automatic renewal”

Step 1: Visit: https://sim.eiotclub.com/eshop
Step 2: Enter SIM card ICCID number
Step 3: tap "orders" on the bottom
Step 4: toggle off the "Renewal"

Make sure that you leave the correct email address when you visit our website.

No, eiotclub.com and the Eiotclub app require separate accounts. They are distinct platforms within the eiotclub ecosystem, each designed for specific services and experiences..

APN Settings

When you activate the service with EIOTCLUB, all your APN settings are usually set automatically. However, if you're having issues with data, you need to check your APN settings to make sure that they're correct. please check your user manual about APN setting information.

On an Android device, you can check and adjust your APN settings in the following location: Settings Tap More networks (under the Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information). Select Mobile or Cellular networks. Choose Access Point Names. Tap the Menu icon. Tap the Access Point you would like to check. If you're adding a new APN, tap New APN and enter APN meassage Save the APN, restart the device, and test the service.

On an iOS device, you can view or adjust your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network OR Settings > Mobile Data > Mobile Data Options > Mobile Data Network. enter the SIM card APN meassage, double-check that the iOS software is updated, restart your phone, and test the service again.

Accepted payment methods

American Express • China UnionPay (CUP) • Discover & Diners • Japan Credit Bureau (JCB) • Mastercard • Visa • link • Apple pay • Google pay • Bancontact • EPS • Giropay • IDEAL • Przelewy24 • Sofort • SEPA Debit • Canada Pre-Authorized Debit • Cartes Bancaires • Paypal
(Please contact the support and let us know the ICCID number, the data plan you want to order and your Paypal email address, we will send a payment request link to you. After you finished payment, we will refill the data plan for you)

If you see this error message, try to add a different payment method. Try a different payment method from the list of accepted payment methods,If you're still having issues,contact us.

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